Shipping Policy

Order Processing

• Orders are processed once payment is successfully confirmed.
• Processing times typically range from 1–2 business days for physical products.
• Digital products (such as license keys) are delivered instantly through your account after checkout.

Delivery of Digital Products

• All digital products are available immediately after purchase via your customer account.
• You must create an account during checkout to access your digital item.
• Delivery via email may also be provided, but we cannot be held liable for delays caused by spam filters or incorrect email addresses.

Delivery of Physical Products

• Physical items are shipped via trusted postal and courier services.
• Standard shipping within the United States typically takes 3–7 business days.
• International shipping times vary depending on the destination, customs clearance, and carrier availability.
• Tracking information will be provided once the order has been dispatched.

Shipping Costs

• Shipping fees are calculated at checkout based on destination, weight, and carrier rates.
• Customers are responsible for any applicable customs duties, import taxes, or local fees imposed by the destination country.

Delays & Responsibility

• While we aim to deliver within the stated timeframes, delays caused by weather, customs, courier issues, or other factors beyond our control are not our responsibility.
• PC Sales Online is not liable for late deliveries but will assist customers in tracking and resolving shipping issues.

Failed Deliveries & Incorrect Addresses

• Customers are responsible for providing an accurate shipping address at checkout.
• If an order is returned due to an incorrect or incomplete address, additional shipping fees may apply to re-ship the product.
• Orders marked as "delivered" by the carrier are considered fulfilled and complete.

Damaged or Lost Packages

• If your package arrives damaged, please notify us within 48 hours of delivery with photos of the packaging and product.
• For lost shipments, we will work with the courier to investigate. If the package cannot be located, a replacement or refund may be issued in accordance with our Refund Policy.

Contact Information

For shipping-related questions or concerns, please reach out to our support team: