↩️ Customer Satisfaction Guarantee

Refund & Return Policy

At Nexes Keys, operated by NEXUS USA LLC, we want every customer to feel confident about their purchase. This policy explains how refunds, returns, and exchanges are handled for digital products and physical products.

1
Digital Products

Digital Products Policy

⚠️

Because digital products are delivered instantly and cannot be "returned" in the traditional sense, all digital product sales are final. Once a license key, access code, or download link has been issued, the order is considered complete and non-refundable.

Non-Refundable Situations

Refunds will not be granted in cases such as:

  • Change of mind or dissatisfaction after purchase.
  • Failure to review product details (compatibility, requirements, or usage instructions).
  • Customer-side technical issues such as device incompatibility, installation errors, or internet connection problems.
  • Activated software (once a license key has been redeemed, it cannot be returned or reused).

Exchange Policy

  • Software exchanges may be approved within 30 days of purchase if the license key has not been activated.
  • Only one exchange is permitted per order.

Exceptions (Refunds Possible)

We will consider refunds in limited situations:

  • Duplicate Order: If the same product was purchased more than once by mistake.
  • Defective Product: If a license key or digital item provided by us does not work and the issue is verified to be from our side (not user error or compatibility issue).

If you believe your case qualifies, please contact us at support@nexeskeys.com for assistance.

Refund Processing

  • Approved refunds will be issued to the original payment method.
  • Processing times vary depending on your bank or card issuer and may take up to 10 business days.
2
Physical Products

Physical Products Policy

📅

We accept returns on eligible physical items within 14 days of delivery, provided that:

  • The item is unused, in original packaging, and in resalable condition.
  • Items damaged by misuse, neglect, or improper handling will not qualify for a full refund.

Return Procedure

1

Contact our support team at support@nexeskeys.com to request a return authorization.

2

Pack the item securely in its original packaging.

3

Ship the product to the address provided by our support team.

Customers are responsible for return shipping costs unless the item is faulty or sent in error.

Refund Processing for Physical Products

  • Once the return is received and inspected, a refund will be issued to the original payment method.
  • If the returned product is damaged, missing components, or not in its original condition, a partial refund or rejection may apply.
3

Contact Information

For refund or return inquiries, please reach us at:

📧 Email: support@nexeskeys.com
📍 Address: 324 Hampshire Ct, Piscataway, NJ 08854, USA

Need Help with a Return or Refund?

Our customer service team is here to guide you through the process and answer your questions.

Start Return Process → Continue Shopping →
🛡️ Customer Satisfaction Guaranteed